Delivery & Returns Policy

DELIVERY


BrandTrim delivers All Over United Arab Emirates and we estimate your order to be delivered within 5-7 business days after placing your order.

For all orders of AED 175/- and above, delivery will be free of charge

For all other orders delivery fee will be AED 15/-.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the UAE.

Orders are delivered Saturday through Thursday, excluding Friday and public holidays.

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CANCELLATION, RETURN & EXCHANGE POLICY

It is our intention to ensure our customers are satisfied with their purchases from us.

Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just Whatsapp or email our Customer Service to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancellation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Return

You may return the product(s) to us by requesting our Customer Service

who will assist you accordingly.

All products must be returned to us unused and with all tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 7 days of receipt of by you. We will not accept any returns for products if the original packaging has been opened or tampered with.
Returns that are damaged or soiled may not be accepted and may be returned to you.
Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of any shipping charges, if any) as follows.
If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please contact us via Whatsapp or Facebook Page. Our Customer Service will contact you to assist you with your return request within two (2) business days.
For all defective items outside of our Return Policy, please contact our Customer Service. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
If you paid:

- by credit/debit card, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds will take up to ten (10) business days to show on your account due to varying processing times between payment providers;

- cash on delivery, our Customer Service will transfer via Online Banking to the person who placed the order.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

Exchange

You can exchange your product(s) by contacting our Customer Servicewithin 7 days of receipt of your order*.

The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID.

Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):

- of the same value; or

- of a lower value, in which case any excess will be refunded to you; or

- of a greater value, in which case you will have to pay the price difference at the time of the exchange.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.